Part-Time Loan Operations Specialist II

About the role

This is a part-time position working 29 hours a week*. We’re Canvas Credit Union. We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

Essential Duties/Responsibilities

• Consistently meet daily department demands and promote member satisfaction, retention and expansion.
• Maintain up-to-date knowledge of all consumer loan criteria as well as all current Credit Union policies and procedures.
• Aid in reviewing current processes, procedures, and policies in order to identify and recommend necessary updates.
• Review files for complete documents needed to perfect liens.
• Perfect liens on auto loans, HELOC loans, and other secured loans with government agencies.
• Ensure all documents are recorded within department service level agreements.
• Process all lien releases on paid in full HELOCs.
• Evaluate and process HELOC subordination requests from other lenders.
• Monitor MLA, SCRA, and Soldiers & Sailors Act compliance.
• Perform complex research requiring problem solving using knowledge of loan products.
• Perform loan maintenance (recasts and payment adjustments for all loan types).
• Review month end reconciliations and loan maintenance reports.
• Request and process GAP refunds to members with early auto loan payoffs.
• Maintain accurate reporting, appropriate tracking and measurement of department activity and results.
• Provide a high level of service, consistency, and professionalism by delivering Canvas Credit Union Core Values to both internal and external members and business partners.
• Actively promote and contribute to the achievement of departmental, branch and organizational goals.
• Embrace ongoing education and learn/apply new skills and software applications.
• Regular attendance and punctuality are essential functions of the job.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
• Perform other job duties as assigned.

Job Qualifications

• Ability to build relationships and work effectively in teams.
• Excellent attention to detail.
• Strong organizational and time management skills with the ability to work independently and manage multiple priorities.
• Ability to work in a fast-paced environment.
• Credit and loan product knowledge with working knowledge of laws and regulations pertaining to lending practices.
• Solid knowledge and understanding of Canvas Credit Union financial products and services.
• Excellent analytical, problem solving and decision-making skills.
• Strong verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to customers and business partners.
• Ability to adapt quickly, multi-task and prioritize workflow.
• Proficient in MS Office (Outlook, Excel, Word).
• Ability to maintain confidences.
• Multi-lingual capabilities to include Spanish are a plus.

Pre-employment background review

• Components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions.

Education or Formal Training

• High school diploma or GED.

Experience

• Six months’ proven customer service experience.
• For Current Canvas Employees: To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments.

Starting Pay Range

The starting pay range for this part-time position is $25.00-$27.00/hourly, and final pay rate will be determined based on skills, experience, education, and internal equity factors.

Canvas Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

Working Environment/Physical Activities

• High volume, fast-paced, dynamic office environment with some travel.
• Must be able to attend meetings and events outside of regular business hours.
• The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets.
• The position requires manual dexterity, the ability to lift files and open filing cabinets.
• The position requires bending, stooping, or standing as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.