Loan Operations Specialist II

We’re Canvas Credit Union—passionate about transforming financial services. Our members, families, and communities motivate everything we do. As part of the credit union movement, we believe in providing education, support, and guidance to build strong financial futures.

Why Canvas?

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

About the role

The Loan Operations Specialist II provides general support in all areas of the Loan Operations department and ensures accuracy on all loan records and documents. They perform loan maintenance for all loan types including recasts and payment adjustments, deliver superior service to internal and external members, and promote member relationships that exceed expectations.

At Canvas, there are 5 behaviors we live by each day that help us be known for our heart and our people.

Responsibilities

• Consistently meet daily department demands and promote member satisfaction, retention, and expansion.
• Maintain up-to-date knowledge of all consumer loan criteria, Credit Union policies, and procedures.
• Assist in reviewing current processes, procedures, and policies to identify and recommend necessary updates.
• Review files for complete documents needed to perfect liens.
• Perfect liens on auto loans, HELOC loans, and other secured loans with government agencies.
• Ensure all documents are recorded within department service level agreements.
• Process all lien releases on paid-in-full HELOCs.
• Evaluate and process HELOC subordination requests from other lenders.
• Monitor MLA, SCRA, and Soldiers & Sailors Act compliance.
• Perform complex research requiring problem solving using knowledge of loan products.
• Perform loan maintenance (recasts and payment adjustments for all loan types).
• Review month-end reconciliations and loan maintenance reports.
• Request and process GAP refunds to members with early auto loan payoffs.
• Maintain accurate reporting, appropriate tracking, and measurement of department activity and results.
• Provide a high level of service, consistency, and professionalism by delivering Canvas Credit Union Core Values to both internal and external members and business partners.
• Actively promote and contribute to the achievement of departmental, branch, and organizational goals.
• Embrace ongoing education and learn/apply new skills and software applications.
• Regular attendance and punctuality are essential functions of the job.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
• Perform other job duties as assigned.

Requirements

• High school diploma or GED.
• Six months’ proven customer service experience.
• For current Canvas employees: must be meeting performance expectations, consistently demonstrating HEART behaviors, and submit an up-to-date resume or update your Work History profile with current responsibilities and accomplishments.

Skills

• Ability to build relationships and work effectively in teams.
• Excellent attention to detail.
• Strong organizational and time management skills with the ability to work independently and manage multiple priorities.
• Ability to work in a fast-paced environment.
• Credit and loan product knowledge with working knowledge of laws and regulations pertaining to lending practices.
• Solid knowledge and understanding of Canvas Credit Union financial products and services.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong verbal, written, and interpersonal communication skills with the ability to explain programs, loan terms, features, policies, and benefits to customers and business partners.
• Ability to adapt quickly, multi-task, and prioritize workflow.
• Proficient in MS Office (Outlook, Excel, Word).
• Ability to maintain confidences.
• Multi-lingual capabilities (e.g., Spanish) are a plus.

Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

Benefits

• Medical, dental, and vision insurance.
• Paid vacation, sick time, holidays, wellness day, and volunteer time.
• Flexible Spending Account and Health Savings Account.
• World-class 401(k) plan.
• Tuition reimbursement.
• Rate discounts on qualifying loans.
• May be eligible for incentives or discretionary bonus based on results.

Pay

Starting pay range: $25.00–$27.00/hour. Final pay rate will be determined based on skills, experience, education, and internal equity factors.

Schedule

High-volume, fast-paced, dynamic office environment with some travel. Must be able to attend meetings and events outside of regular business hours.

The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. The position requires manual dexterity, the ability to lift files, open filing cabinets, and bend, stoop, or stand as necessary.