Loan Operations Specialist II

About the Role

The Loan Operations Specialist II maintains, coordinates, reviews, funds, bills, and processes consumer and commercial loans.

Responsibilities

• Provide back-up to Loan Operation Specialist I responsibilities.
• Fund and board new loans and modifications, including collateral records, codes, payment schedules, customer information, file maintenance, and retention.
• Quote accurate payoffs for customers and title companies.
• Review funded or modified documents, interpreting terms and standard loan document verbiage.
• E-record loan documents and mail checks/documentation to add the Bank’s lien to collateral.
• Process loan payments, payment corrections, payoffs, and refunds.
• Handle non-revolving and line of credit processing, including preparing draw packets, ordering inspections, working with inspectors, funding draw requests, and collaborating with loan officers.
• Process escrow disbursements and review escrow analysis statements.
• Review and update loan reports and logs.
• Monitor assigned group emails and phone calls.
• Resolve customer complaints or escalate to higher specialists or management.
• Obtain and maintain SBA loan file compliance items, such as payments, notices, and SBA reporting forms.
• Service government insured loans (FHA, VA, USDA), including remitting payments, monthly reporting, loss mitigation, and foreclosure.
• Perform detailed analysis of financial and credit documents for exception clearing.
• Monitor and clear miscellaneous ticklers.
• Monitor daily reports for system and parameter changes.
• Perform duties in compliance with applicable laws and regulations.
• Maintain security and confidentiality of information and records.
• Stay current with professional development relevant to the position.
• Demonstrate courteous, professional, and self-motivated behavior.
• Perform additional duties as assigned.

Requirements

• High School diploma or GED; some college preferred.
• One to three years of job-related experience, preferably in the financial industry.

Skills

• Strong attention to detail, accuracy, organization, and analytical skills.
• Good time management and follow-up skills.
• Critical thinking and natural curiosity for continuous learning.
• Proficiency with Microsoft Office applications (Teams, OneDrive, Word, Excel, Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive attitude.
• Basic knowledge of post-closing loan servicing.
• Strong verbal and written communication.

Technical Knowledge

• Preferred: Jack Henry Xperience Banking systems.
• Preferred: Jack Henry Synergy Document systems.