Part Time | In Room Dining Server
Omni Hotels & Resorts · Charlotte, NC · 1 mo ago
ManagementPart-time
BASIC PURPOSE
Responsible for providing and maintaining high quality service standards and providing unique, memorable experiences for our guests through In-Room Dining Service, including telephone order taking, food deliveries and set up.
QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)
- Strong communication skills.
- Maintain a professional business appearance, attitude, and performance.
- Prior fine dining or hospitality food & beverage experience is desired.
- Customer service experience desired.
Essential Functions
- Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
- Provide unique, authentic and memorable experiences for all dining guests.
- Knowledge of the menu offered and ability to explain the items on the menu.
- Answer phone within 3 rings, follow phone etiquette and input orders into Micros.
- Complete paperwork, ensure tickets are correct and closed out properly and drop cash after each scheduled shift.
- Deliver food based on steps of service.
- Be pleasant, smile and greet all guests, using surnames when obtained.
- Be thoroughly familiar with responsibilities of IRD server.
- Be thoroughly familiar with F&B menus and available promotions and options.
- Station set-up and break-down, walk guest floors for trays in hallways and side-work.
ENVIRONMENT and POSITION ANALYSIS
- Move, bend, lift, carry, objects weighing up to 25 pounds and push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Exposure to cleaning chemicals and food/beverage items.
TOOLS/EQUIPMENT
- Micros computer system & printer,
- telephone,
- IDR carts/hot boxes,
- Toaster,
- Serving trays and dining items (plates, utensils, etc).