Part Time - Hospitality Associate - Welcome Center

Job Summary

This individual will be responsible for assisting internal and external guests with questions, concerns and directions while on campus.

Position Responsibilities

• Complete guest requests in a timely and efficient manner
• Demonstrate high degree of professionalism in communication, attitude and teamwork with guests, staff and management team while delivering the highest level of guest service
• Welcome guests upon arrival and provide courteous, professional service throughout
• Prepare and verify completion of arrival packets for groups and individuals
• Answer Academy general phone line and provide proper guest service to each guest
• Maintain Hospitality e-mail, responding in a timely, appropriate and professional manner
• Check guests in and out of all IMG Academy and IMG Performance programs
• Communicate with appropriate staff for various guest needs
• Aids in questions and/or problems pertaining to the students accommodations, programs and/or transportation
• Aids Transportation in arranging airport shuttles and organizing drivers
• Schedule and conduct campus tours
• Coordinate with Student Services for the return of lost and found items
• Follows the prescribed opening and closing procedures
• Collaborate with supervisor regarding guest feedback
• Revise schedule campus tours
• Make all parent / employee /student IDs
• Meal tickets sales
• Conference room booking and confirmations and onsite room reservations
• Concierge service for onsite and visiting guests
• Demonstrates high level of quality work, attendance and appearance
• Other duties as assigned

Knowledge, Skills and Ability

• Associates degree or equivalent experience
• Comprehensive understanding and working knowledge reservation or booking appointments
• Excellent guest service skills
• Excellent organizational and multi-tasking skills
• Demonstrated problem solving skills and good judgment
• Dependable, honest and exhibit a high degree of integrity
• Needs to be flexible to respond to change in task/responsibilities
• Be well-groomed, well presented, courteous, and welcoming commensurate with 5-Star hotel/resort business
• Computer skills with the ability to learn new programs

Preferred Skills

• Bachelor’s Degree
• Bilingual

Background Requirements

Requires a background check upon offer and a drug test upon offer. This position requires a Florida Level 2 Background Screening. Learn more about the screening process and requirements by visiting the Florida Care Provider Background Screening Education & Awareness website: https://info.flclearinghouse.com.

Benefits

As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

Equal Employment Opportunity

We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Learn more about us at www.imgacademy.com and www.imgacademy.com/careers.
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.