Part-Time Health Education Coordinator

Summary

National Capital Treatment & Recovery, formerly Phoenix House, is seeking a part-time Health Education Coordinator to support health literacy initiatives in residential programs. The role includes facilitating health literacy education groups, updating curriculum, providing individual support, and coordinating services.

Essential Duties and Responsibilities

• Collaborate with the Chief Nursing Officer, medical staff, and counseling staff to facilitate weekly health literacy education groups.
• Aid in updating and improving health literacy curriculum based on patient needs and program feedback.
• Provide individual support and coordinate health literacy services as needed.
• Deliver services to patients in various NCTR residential and transitional programs.
• Document each patient encounter in the EHR.
• Demonstrate knowledge of and commitment to patient rights and confidentiality standards.
• Serve as an advocate for patients and their families.
• Maintain positive and professional working relationships with all members of the treatment team.
• Foster collaboration among healthcare team members through effective communication, responsiveness, and participation in team-based problem solving.
• Order and maintain necessary program and office supplies.
• Coordinate and schedule collaborative meetings and program-related activities.
• Prepare and distribute meeting agendas and minutes.
• Build and maintain relationships with community stakeholders, healthcare providers, and partner organizations.
• Continuously track and report patient progress to counseling and medical staff.
• Perform additional duties as assigned.
• Maintain ethical standards including adherence to Program and NCTR policies, licensure, CARF and contractual standards, professional growth, and confidentiality.

Qualifications

• High school or GED diploma: required
• Bachelor's degree in related field: preferred
• Clear, articulate speaking voice with good grammar skills
• Effective communication skills for accurate, concise, and organized verbal and written communication
• Good interpersonal skills and ability to build professional relationships with providers and patients
• Ability to work effectively as a team member
• Effective organizational, time management, and planning skills
• Intermediate to advanced typing/computer skills required with excellent, established skills in Microsoft Office products required (Outlook, Word, Excel, PowerPoint)

Knowledge and Skills

• Excellent computer skills including email, word processing software, spreadsheets, and EMR use
• Strong computer aptitude, including use of HRIS timekeeping and recordkeeping software
• Ability to work and communicate with others, including strong written and verbal communication skills
• Ability to maintain appropriate boundaries with patients
• Basic multi-line telephone system operation skills
• Ability to multi-task when needed; basic working knowledge of general office equipment and administrative practices
• Ability to develop rapport with variety of patient populations
• Ability to apply organizational management skills and maintain self and resident discipline
• Ability to prepare and maintain required documentation
• Ability to comply with state and federal regulations regarding confidentiality
• Verbal communication: ability to convey information to other support staff and medical professionals, as well as patients who visit the office
• Active listening: ability to listen well, allowing understanding of patients' needs and the providers', or other medical professionals' instructions
• Writing: ability to correspond in writing with other medical offices, insurance companies, and patients
• Interpersonal skills: ability to understand body language, and negotiate with and persuade people, helping in interactions with patients, doctors or other health care professionals, and colleagues
• Organizational skills: ability to track insurance forms, schedules, patient charts/files, and office supplies
• Ability to multi-task and willing to learn quickly
• Ability to learn quickly
• Ability to be professional, competent, detail-oriented, and self-directed
• Detail-oriented: quality and precision-focused
• Outcome-oriented: results-focused with strong performance culture
• People-oriented: supportive and fairness-focused

Physical Demands

• Sitting, walking, climbing stairs, standing, carrying up to 15 pounds
• Listening, speaking, typing, reading, and writing

Work Environment

• Congregate care environment
• On-site direct care position
• Exposure to infectious diseases/illness