Part Time Guest Services Coordinator – Theodora Family Hotel (Bilingual)

Job Summary

The Guest Services Coordinator at Family Motel is directly responsible for the management of the residential facility during their shift. This program serves multiple populations including family shelter, respite shelter, and a Grant Per Diem program within the facility. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing, Crises De-escalation, and Critical Time Intervention.

Job Duties

• Ensures that the guest’s voice is heard, and when appropriate, the guest’s ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.
• Demonstrates knowledge of guest-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Clearly documents all client interactions along with required eligibility and demographic information. Ensures timely reporting within data entry systems and hard copy files in accordance with guidelines.
• Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Maintains physical and emotional safety of all guests in the facility. Manages the milieu and addresses any guest conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to their team.
• Monitors activities of the motel during all shifts worked and participates in the On-call rotation.
• Takes action to discharge motel guests who have failed to comply with established expectations and applicable laws.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Requirements

• Associates Degree in a related area or the equivalent experience in human services.
• One year direct human service experience.
• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
• Criminal and civil background checks within 30 days of hire.
• Good organizational and planning skills; works well as part of a team.
• Bilingual in English and Spanish (preferred).

Paid Benefits

• Vacation Time
• Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan 403b
• Health, Dental, Vision, and Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness