Part-Time Front Office Receptionist

NorCal Spine & Sport offers a modern, hands-on approach to injury recovery and wellness. We combine chiropractic care, physiotherapy, soft tissue work, and exercise therapy to help clients feel and move better. Our clinic is a trusted resource for athletes and active individuals across Northern California.

Schedule

Part-time, Monday-Friday, 2:00 PM-5:30 PM

Pay

$20.00 per hour

Benefits

• Free chiropractic care for all active employees

About the Role

We are seeking a friendly, dependable, and organized Part-Time Front Office Receptionist to be the welcoming face of our practice. This person will support the patient experience and day-to-day front-office operations. The ideal candidate is professional, organized, patient-focused, brings good energy to the team, and is comfortable working in a busy healthcare environment.

Preferred Background

We're looking for someone with strong administrative and customer-service skills, good energy, a positive attitude, and a genuine team-oriented approach. The ideal candidate is dependable, professional, comfortable working with patients, and willing to learn the clinic's systems, services, and procedures. Previous experience in a medical office, chiropractic office, physical therapy clinic, healthcare setting, or other patient-facing environment is preferred.

Responsibilities

• Welcome patients and visitors in a friendly and professional manner
• Answer phones, manage patient inquiries, and schedule appointments
• Check patients in and out and help maintain smooth patient flow
• Verify insurance information and collect applicable co-pays or payments
• Assist patients with questions regarding payments, billing statements, and account information
• Maintain accurate patient records and complete filing, scanning, faxing, and other administrative tasks
• Use the clinic's EHR/practice-management system for scheduling and patient documentation
• Maintain patient confidentiality and follow HIPAA requirements
• Communicate with providers and staff to support smooth daily operations
• Learn and educate patients on provider specialties, treatments, and therapy services
• Handle urgent or unexpected situations calmly and professionally

Qualifications

• Minimum 2 years of office, receptionist, administrative, or customer-facing experience
• Previous healthcare or medical-office experience preferred
• Experience with appointment scheduling and front-desk responsibilities
• Familiarity with EHR or medical practice-management software preferred
• Familiarity with medical terminology and healthcare procedures preferred
• Experience with insurance verification, patient payments and medical billing
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize in a busy environment
• Comfortable working with confidential information and following HIPAA requirements