Part-Time Front Desk Receptionist (Ridgway)

Responsibilities

• Greets patients and visitors promptly with courtesy and compassion and checks patients in and out before and after appointments.
• Facilitates patient flow and communicates changes with patients and clinical staff.
• Appropriately and courteously screens solicitors for relevance to the organization’s needs.
• Collections and manages mail delivered to the front desk.
• Updates patient information and ensures completion of appropriate paperwork prior to checking the patient in.
• Verifies insurance, co-pays, current demographic information, and scans ID and insurance cards into the system.
• Explains financial requirements to the patients or responsible parties, collects copays as required and posts copays and payments on account balances.
• Reconciles daily deposits and run necessary reports daily.
• Schedules appointments for patients, makes reminder calls one business day before appointments, and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.

Requirements

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of medical terminology.
• Knowledge of basic math and modern office procedures.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.
• Ability to maintain confidentiality regarding patient records.

Qualifications

• High School Diploma or equivalent.
• Three years of experience in a medical office preferred.

Skills

• Customer Service
• Medical Terminology
• Computerized Scheduling Systems

Benefits

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, AFLAC, employee life and accidental death insurance, 401k, and Paid Time Off including sick time.

Pay

• Details TBD

Schedule

• Tuesdays, Wednesdays, and Thursdays