Part-Time Fitness Attendant

About the Role

The Recreation Attendant is responsible for assisting resort guests with equipment, explaining proper equipment usage and safety, and monitoring activities during operating hours at The Harmonie Club, a special oasis in the heart of Manhattan.

Responsibilities

• Maintains assigned areas and equipment, including distributing equipment and instructing guests on proper usage.
• Issues activity and safety equipment.
• Follows proper service and maintenance schedules for equipment and activity surfaces.
• Instructs guests on safety procedures, explains and witnesses completion of “Release and Waiver of Liability” forms, and disciplines violations of established procedures.
• Operates Company vehicles and equipment according to established procedures.
• Provides a sociable and professional atmosphere at all times.
• Maintains knowledge of all Resort facilities to enhance guest satisfaction.
• Requests proper identification from guests for facility usage to avoid abuse/misuse of Resort facilities and equipment.
• Maintains proper and suitable recreation areas.
• Practices safety procedures in the performance of all duties.
• Verifies cash totals and change supply at the beginning and end of each shift, follows proper cash register operation procedures, accurately accounts for all monies received, and places them in the drop safe at the end of the day.
• Follows proper key sign-out and sign-in procedures.

Qualifications

• High School degree or equivalent preferred.
• Ability to interact with guests and coordinate social activities.
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Maintain a friendly and warm demeanor at all times.

Additional Requirements

• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Perform other duties as requested by management.