Part Time Emergency Department Patient Access Registrar

About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is Full-time in the Emergency Department. The schedule is Thursday & Friday 11:00 pm - 7:00 am, Saturday & Sunday from 7:00 pm - 7:00 am.

Responsibilities

• Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
• Utilizes computer systems to enter, access, or verify patient data in real-time, ensuring accuracy and completeness of information.
• Verifies insurance coverage, benefits, and creates price estimates, re-verifications as needed.
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations.
• Responsible for collecting data directly from patients and referring provider offices to confirm patient services prior to hospital discharge.
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
• Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary.
• Maintains up-to-date knowledge of specific registration requirements for all areas, specifically the Emergency Department and other areas, including but not limited to: Main Admitting, OP Registration, and Maternity units.

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
• Ability to work onsite at 4747 Arapahoe Ave, Boulder, CO 80303 in an emergency department setting
• Must be 18 years of age or older

Preferred Qualifications

• Experience with Microsoft Office products
• Experience working with electronic medical records such as Epic
• Experience in a Hospital Patient Registration Department, Physician office, or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments

Skills

• Strong interpersonal, communication, and customer service skills

Benefits

• Paid Time Off (PTO) which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving Account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS. **PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare, or a related entity in a full-time, part-time, or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus.