Part-time Customer Support Specialist (Scott Systems)

About the role

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder‑led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Part‑time hours: 1:00 PM – 5:00 PM PST. This position focuses on delivering high‑quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content.

Responsibilities

• Handle incoming support inquiries through live chat, phones, and emails in a timely and courteous manner
• Write up support tickets through Zoho Desk
• Follow up on any unresolved tickets
• Create Knowledge Base Articles to further build our Knowledge Base library
• Travel requirement: less than 5%

Qualifications

• 1–3 years in a customer‑facing support role — ideally in a SaaS, software, or tech‑enabled service environment where you were responsible for resolving real problems, not just fielding complaints
• Self‑motivated with the ability to prioritize and manage time effectively
• Ability to develop positive relationships with team members and customers
• Willingness to work well with others and customers
• Willingness to help others with problems
• Strong communication, customer service, and problem‑solving skills, including the ability to maintain composure under stress
• Good understanding of Windows and networking
• Must have strong internet connectivity
• Automotive industry experience preferred

Requirements

• Must be based in Arizona, Utah, or Nevada
• Ability to remain in a stationary position (sitting or standing) for extended periods
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
• Ability to view and interpret information on a computer screen for extended periods
• Ability to communicate effectively via phone, video, and written communication
• Ability to participate in virtual meetings with or without reasonable accommodation
• Maintain a dedicated, safe, and distraction‑free workspace
• Reliable high‑speed internet connection sufficient for video conferencing and job‑related systems
• Ability to maintain productivity