Customer Support Specialist, Part-Time

Responsibilities

• Provide bespoke, 1-1 customer service for our Skylight Calendar and Frame customers through all phases of their customer journey from purchase to activation to set up and continued use of their devices.
• Engage with customers daily through high-volume phone, chat, email, and social media platform interactions. On average, you'll support 6-8 customers per hour, though volumes may increase to 10-12 per hour depending on the complexity and nature of the inquiries.
• Support escalated customer issues involving complex hardware and software challenges with Skylight devices.
• Flag any patterns you notice in tickets or customer feedback so the team can stay ahead of emerging issues.
• Contribute to project-based work as needed to support team goals and enhance the customer experience.

Requirements

• 2+ years of high-volume, front-line customer service experience, with demonstrated ability to manage workload efficiently and proficiency in email, phone, chat, and social media support.
• Must have experience with Zendesk or a similar Customer Relationship Management (CRM) system.
• Exhibits patience and attentiveness when listening to feedback and excels at teaching and guiding others.
• Strong communication skills across email, phone, and chat, delivering clear, professional, and engaging interactions with customers and team members alike.
• Previous experience working in an agile startup environment.
• Demonstrated talent for rapidly mastering new technology and becoming a product expert.