PART TIME CUSTOMER SERVICE SPECIALIST - INFORMATION DESK

About the role

Serves as a key ambassador for the City, performing front desk attendant functions and a variety of administrative and clerical responsibilities that support departments across City Hall. This role is often the first point of contact for community members, whether in person or over the phone, and is important to creating a welcoming, efficient, and solution-oriented environment.

Responsibilities

• Greets and assists visitors
• Answers and routes calls from the City’s main line
• Provides general administrative support
• Helps ensure the smooth operation of day-to-day City Hall functions
• Identifies common customer concerns or service trends
• Assists with special projects and communications
• Works with departments across the organization to improve service delivery
• Helps create positive interactions and improve internal workflows
• Makes City Hall accessible and responsive to the community

Skills

• People‑first problem solver with a heart for service and a mind for multitasking
• Thrives on connecting with others—in person, over the phone, or through digital channels
• Brings warmth, professionalism, and clarity to every interaction
• Actively listens, asks questions, thinks outside the box, and finds creative, customer‑centered solutions
• Remains composed, flexible, and ready to pivot while juggling multiple tasks or collaborating with teammates
• Shows initiative, curiosity, and a desire to make a meaningful impact each day
• Takes the lead without waiting for direction and jumps in with enthusiasm
• Comfortable with Microsoft 365 tools (Outlook, Word, Excel) and collaborating in Microsoft Teams
• Handles tasks such as designing flyers, entering data, and coordinating schedules with polish and accuracy
• Dependable and a key contributor to a smooth and responsive customer experience
• Champion of Customer Experience with a service‑first mindset
• Strong communicator who is both kind and clear
• Tech‑savvy organizer who thrives in a fast‑paced, dynamic environment
• Curious learner who takes initiative and seeks growth
• Team player who embraces collaboration and cultural inclusivity
• Takes pride in making a difference in the community

Qualifications

• Knowledge of:
  • Customer service
  • Modern office methods and practices
  • Filing systems
  • Receptionist and telephone techniques
  • Correspondence
  • Proofreading and editing
  • Basic business mathematics
  • Various office equipment and machines including copier, calculator, and computer utilizing various software programs
• Ability to:
  • Operate office equipment
  • Understand and carry out oral and written instructions
  • Express ideas clearly and concisely, both orally and in writing
  • Cooperatively handle a wide variety of tasks
  • Effectively prioritize
  • Perform all duties with composure
  • Use good judgment in the scope of assigned authority
  • Establish and maintain effective relationships with City employees and members of the public
  • Demonstrate an awareness and appreciation of the cultural diversity of the community
• Education/Experience:
  • Education equivalent to high school graduate with experience and/or training providing the required knowledge and abilities needed to successfully perform the duties of the position

Schedule

Monday - Friday, 7:30am - 12:30pm or 12:30pm - 5:30pm.