Part Time Customer Service Representative $17 hourly

About the role

As a Customer Service Representative at Raymour and Flanigan, you will play a crucial part in enhancing the customer shopping experience. Your responsibilities include assisting customers with scheduling deliveries, managing payments, and addressing their questions and concerns.

Responsibilities

• Assist customers with scheduling deliveries
• Manage customer payments
• Answer and address customer inquiries and concerns
• Resolve escalated customer issues proactively
• Support the sales and operations teams by advocating for customer concerns and requests
• Work independently and on a small team to enhance the customer shopping experience

Requirements

• Provide genuine, friendly, personable, and professional service
• Communicate effectively, both in person and on the phone
• Show excellent listening skills and the ability to multitask in a fast-paced environment
• Be flexible to work various shifts including days, nights, weekends, holidays, and events

Qualifications

• Consistent attendance and punctuality
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proactive problem-solving skills
• Strong customer service background

Skills

• Effective communication and interpersonal skills
• Active listening and multitasking abilities
• Proactive issue resolution
• Customer inquiry and complaint handling
• Product knowledge and order processing
• Service excellence and conflict resolution
• Use of ticketing systems and CRM software

Benefits

• Competitive hourly pay rate of $17.00
• Comprehensive health benefits
• 401(k) with company match and profit sharing
• Cross training opportunities
• Annual breakfast prepared by owners

Pay

Hourly pay rate: $17.00

Schedule

Schedule needed: 20 - 25 hours per week to include weekends