Part Time Customer Service Instant Return Representative

About the role

The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and a brand ambassador, providing the fastest, easiest, and most valued experience to customers during vehicle returns.

Responsibilities

• Provide world-class customer service by managing the vehicle returns process in compliance with Hertz’s policies and procedures.
• Welcome all customers with a pleasant greeting, assist with luggage, and answer questions in a friendly manner.
• Provide customers with an invoice and a full explanation of their charges.
• Resolve customer issues professionally using effective customer service techniques; escalate to the Team Leader when necessary.
• Inspect vehicles for new damage or cleaning requirements and complete required documentation.
• Check fuel level and mileage, then clearly explain final charges to the customer.
• Secure vehicle keys and ensure they stay with the vehicle while reminding customers to remove personal belongings.
• Drive continuous improvement by communicating customer feedback to the team and engaging in action planning to enhance operational performance and customer satisfaction.
• Maintain a professional appearance and keep the work area organized and free of clutter.
• Perform other duties as requested by managers or Team Leaders.

Requirements

• Passion for customer service and attention to detail.
• A minimum of one year of sales or customer experience in a high-volume or service-oriented environment.
• Strong sales and closing skills with the ability to engage customers in a friendly manner.
• Basic computer proficiency.
• Good written and oral communication skills; proficiency in English is required. Fluency in other languages is a plus.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time management skills.
• Professionalism and strong interpersonal skills.
• Proven ability to work well within a team.
• 100% customer focus with experience in a customer-facing role.
• Ability to work flexible shifts, including weekends, holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods and lift up to 45 pounds.

Pay

Hourly rate of $17.25 plus commission, with on-target earning potential starting at 2%. Eligible for monthly bonus plans up to 12%.

Benefits

• Employee Assistance Program for employees and family.
• Perks and discounts, including theme park tickets and gym discounts.