Part Time Customer Service Instant Return Representative

Responsibilities

• Welcome all customers with a pleasant greeting and professional attitude.
• Assist with luggage and answer questions in a friendly manner.
• Resolve customer issues and concerns professionally using effective customer service techniques.
• Inspect vehicle and record any new damage or major cleaning requirements.
• Secure vehicle keys from the customer and ensure they stay with the vehicle.
• Communicate customer feedback to the team and engage in action planning to improve operational performance and customer satisfaction.

Requirements

• Passion for customer service and attention to detail.
• One year of sales or customer experience in a high volume or service-oriented environment.
• Proven strong sales and closing skills.
• Basic computer proficiency.
• Excellent organizational and time management skills.
• Professionalism and interpersonal skills.
• Experience working well within a team.
• Work in a fast-paced environment with a variety of tasks.
• Flexible shift work including weekends and holidays.
• Work outdoors during all weather conditions.
• Stand for long periods of time and lift up to 45 pounds.

Qualifications

• Fluent in English with clear and proficient communication skills.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Organizational and time management skills.

Benefits

• Profit sharing.
• Health insurance options.
• Retirement programs including 401(k) employer matching.
• Parental leave and adoption assistance.
• Employee assistance program.
• Discounts and perks such as theme park tickets and gym discounts.

Pay

Hourly Rate is $17.75 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Schedule

Flexible shift work including weekends and holidays; and work overtime as required.