Part Time Customer Service Instant Return Representative
The Role
The part time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
Key Responsibilities And Accountabilities
- Welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
- Manage vehicle returns process, in compliance with Hertz’s policies and procedures
- Resolve customer issues and concerns professionally using effective customer service techniques
- Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation
- Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings
- Offer assistance as needed
Qualifications
- Passion for customer service and attention to detail – Goes the extra mile
- A minimum of one year of sales or customer experience in a high volume or service-oriented environment
- Proven strong sales and closing skills and the ability to friendly, engaging manner
- Basic computer proficiency
- Good communication skills both written and oral. Communicate in English clearly and proficiently
Benefits
- Employee Assistance Program for employees & family
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran