Part Time Customer Service Instant Return Representative

An essential member of the airport location team and brand ambassador, providing the fastest, easiest, and most valued experience to customers during vehicle returns.

Pay

Hourly rate of $15.00 plus commission, with on-target earnings potential starting at 2%. Eligible for monthly bonus plans up to 12%.

Benefits

• Employee Assistance Program for employees and family
• Perks & Discounts including theme park tickets and gym discounts

Full eligibility and program details available at HertzBenefits.com.

Responsibilities

• Provide world-class customer service by managing the vehicle returns process in compliance with Hertz’s policies and procedures
• Welcome customers with a pleasant greeting, assist with luggage, and answer questions in a friendly manner
• Provide customers with an invoice and a full explanation of their charges
• Resolve customer issues professionally using effective customer service techniques; escalate to Team Leader when needed
• Inspect vehicles for new damage or cleaning requirements and complete required documentation
• Check fuel level and mileage, then clearly explain final charges to the customer
• Secure vehicle keys and ensure they stay with the vehicle while reminding customers to remove personal belongings
• Offer assistance as needed and drive continuous improvement by communicating customer feedback to the team
• Maintain a professional appearance and keep the work area organized and free of clutter
• Perform other duties as requested by managers or Team Leaders

Requirements

• Passion for customer service and attention to detail
• Minimum of one year of sales or customer experience in a high-volume or service-oriented environment
• Strong sales and closing skills with a friendly, engaging manner
• Basic computer proficiency
• Good written and oral communication skills in English; fluency in other languages is a plus
• Ability to work in a fast-paced environment with varied tasks
• Excellent organizational and time management skills
• Professionalism and strong interpersonal skills
• Proven experience working well within a team
• 100% customer focus with experience in a customer-facing role
• Ability to work flexible shifts, including weekends, holidays, and overtime as required
• Ability to work outdoors in all weather conditions
• Ability to stand for long periods and lift up to 45 pounds