Part-time Customer Care Associate (Evenings)

About the role

We Are Looking For A part-time Customer Care Associate at our Sona Pharmacy + Clinic who is as thoughtful and gracious as they are upbeat, positive, and outgoing!

Schedule

Roughly 5 PM - 8 PM, Monday - Friday, or open to discussing similar availability.

Responsibilities

• Provide exceptional customer service and assist patients in picking up their prescriptions.
• Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary.
• Ensure the register balances after cash, check, and credit transactions.
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized.
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery.
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality.
• Assist with online shopping orders and prepare for shipment.

Qualifications

You are someone who has four key emotional skills that can't be taught: Optimism, Curiosity to Learn, Drive to Improve, Empathy. We believe that these qualities are innate, while technical skills can be taught.

Requirements

• Willingness to go above and beyond.
• Exceptional customer service skills.
• Cashier's experience in a community pharmacy preferred.
• Attention to detail and ability to work in a fast-paced environment.
• Excellent communication skills.
• Understanding of over-the-counter products and pharmacy operations.

About Sona

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls. Could you be that "someone"?