Customer Associate, Full-Time, Evenings

About the role

Be a part of a world-class academic healthcare system, UChicago Medicine Ingalls Memorial Hospital as a Customer Associate at our Family Care Center in Calumet City. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Responsibilities

• Receives and discharge patients, including, but not limited to: greeting, enter accurate demographic and insurance verification, updating information, collection of payments, issuing receipts, notification of clinical staff
• Performs clerical duties, including but not limited to: scheduling, typing, form completion, photocopying, faxing, mail sorting, filling, maintenance, and preparation of medical chart
• Received incoming calls, routing to appropriate party, and takes messages according to department protocol or needs of customer
• Receives cash and other payments, reconciles balances at end of shift
• Makes bank deposits as requested
• Files and retrieves medical records from storage areas as requested and according to department procedures and policy

Requirements

• High school diploma or equivalent
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement, and customer service
• Delivery and self-directed team work
• Moderate typing skills (minimum 30wpm)

Qualifications

• 1 to 2 years experience in health care setting
• Insurance and collections experience

Preferred Qualifications

• High school diploma or equivalent
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement, and customer service
• Delivery and self-directed team work
• Moderate typing skills (minimum 30wpm)
• 1 to 2 years experience in health care setting
• Insurance and collections experience

Pay

Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.

Schedule

Shift: 8Hr/Evening

Benefits

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .