Part-time Customer Care Associate

About the role

We are looking for a Customer Care Associate at our Sona Pharmacy + Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing! This position will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers.

Responsibilities

• Provide exceptional customer service and assist patients in picking up their prescriptions
• Assist patients and complete cash register transactions while exhibiting kind, respectful actions
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
• Ensure the register balances after cash, check, and credit transactions
• Maintain a clean and organized workstation, stock retail items, perform daily inventory maintenance, and keep the pharmacy neat and organized
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
• Assist with online shopping orders and prepare for shipment

To thrive in this role...

You are someone who has four key emotional skills that can't be taught:

• Optimism
• Curiosity to Learn
• Drive to Improve
• Empathy

We believe that these qualities are innate, while technical skills can be taught.

Requirements

• Willingness to go above and beyond
• Exceptional customer service skills
• Cashier's experience in a community pharmacy preferred
• Attention to detail and ability to work in a fast-paced environment
• Excellent communication skills
• Understanding of over-the-counter products and pharmacy operations

Perks

• Competitive compensation and 401k plan with company match
• Get paid when you need it by making any day payday! At Sona, you can access your earned income anytime during the pay period
• Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options
• Company-paid life and AD&D insurance
• Direct Primary Care program offering local, personalized care for you and your family
• Wellness program with discounted gym memberships and an employee assistance program
• Prioritized work + life balance by providing generous vacation, sick leave, and paid holidays
• Paid volunteer days to support the community