Part Time Crisis and Services Advocate

About the Role

The Crisis Services Advocate position assists the Shelter Manager and the Anew Center Program Director in delivering Anew Center programs and services. The Salvation Army Anew Center provides services in Chautauqua County, including the Residential Domestic Violence Program (Agnes Home), the Non-Residential Domestic Violence Program, and the Rape Crisis Program.

Responsibilities

• Read and follow The Salvation Army Employee Handbook and the Anew Center policy and procedure manual.
• Approve client admission into shelter according to policy and complete intake information, including the DHHS application.
• Provide care for shelter residents to ensure safety and basic needs are met.
• Enforce shelter rules according to policy and procedure.
• Maintain cleanliness of the shelter and resident rooms, including sorting donations, laundry, and organizing supplies.
• Assist in food preparation and housekeeping duties as necessary.
• Answer Domestic Violence/Rape Crisis phone lines, including the 24-hour hotline.
• Assess needs, offer information and referrals, and provide crisis intervention to clients in shelter or contacting the hotline.
• Conduct regular walk-throughs of the shelter during each shift.
• Complete service reports, track statistics, and handle assigned paperwork.
• Provide Rape Crisis and Domestic Violence emergency advocacy and accompaniment services after completing required training.
• Attend a minimum of 10 hours of training annually.
• Transport clients to shelter and appointments as directed.
• Ensure compliance with fire and safety procedures.
• Maintain client confidentiality and professional boundaries.
• Communicate pertinent operational information to supervisors.
• Attend staff meetings, educational seminars, and agency events as requested.
• Serve as a Mandated Reporter and report incidents of child abuse/neglect.
• Understand that meals are on-the-job with no deducted meal period unless pre-arranged.
• Be available for shift coverage as needed due to 24-hour service requirements.
• Perform additional responsibilities as assigned by supervisors.

Requirements

• Must satisfactorily complete sexual assault training to become a certified rape crisis counselor.
• Must have a valid driver’s license that meets The Salvation Army insurance requirements.
• Must have computer/typing skills for completing statistics, maintaining case files, and email communication.
• Must be able to climb stairs and carry supplies to and from upper levels of the building.

Benefits

• 14 paid holidays per year.
• Vacation and sick time.
• Employer-funded Pension Plan (company contributions begin after 1 year of continuous employment).
• Tax Deferred Annuity (403B) eligibility.
• Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life.
• Christmas bonus.