Part-Time Concierge - The Sur

About the role

The Sur is seeking a part-time Concierge to join our team. This role is located in Arlington, Virginia.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, ensuring their comfort while waiting to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Requirements

Physical Demands:

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Qualifications

High school diploma or equivalent required. Previous experience in a customer service role preferred.

Skills

Excellent interpersonal and communication skills, ability to multitask, strong organizational skills, and attention to detail.

Benefits

401(k) with Company Match (eligibility required), Employee Assistance Program, paid sick time.

Pay

The hourly range for the position is $20.00 - $22.75.

Schedule

A flexible work schedule, which includes taking “call” during evenings, weekends and holidays.