Part-Time Concierge

About the role

As a Concierge, you will be the welcoming face of the community, ensuring residents, guests, and prospects have a seamless and enjoyable experience. From maintaining a pristine lobby to assisting with packages and responding to resident requests, you will play a vital role in creating a warm and inviting atmosphere.

Responsibilities

• Provide outstanding customer service, adhering to Capitol Concierge Inc. standards.
• Keep the front desk, lobby, and entryways clean and organized.
• Perform light housekeeping tasks such as dusting, sweeping entryways, and cleaning glass doors.
• Maintain community refreshment areas (coffee, water, continental breakfast, etc.).
• Answer phones, provide information, forward calls, and take messages as needed.
• Sign for, track, and distribute packages to residents.
• Accept and log service requests from residents.
• Monitor and manage visitor parking and issue parking passes (if applicable).
• Handle resident noise complaints after leasing office hours.
• Contact emergency services when necessary (fire, medical, or police assistance).
• Track and inspect community amenity areas, especially when rented by residents.
• Other duties as assigned by the supervisor.

Requirements

• High School Diploma required; Bachelor's Degree preferred.
• 3+ years of experience in hospitality, customer service, or a related field preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional, polished, and customer-focused demeanor.
• Ability to follow instructions and handle constructive feedback.
• Detail-oriented, efficient, and able to work independently and as part of a team.
• Problem-solving mindset with analytical skills.
• Tech Savvy? Proficiency in Microsoft Office Suite (2013+).
• Knowledge of Building Link/Key Link is a plus.
• Dress Code: (Polished, pressed, clean cut) Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

Qualifications

• Education & Experience: High School Diploma required; Bachelor's Degree preferred. 3+ years of experience in hospitality, customer service, or a related field preferred.

Skills

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional, polished, and customer-focused demeanor.
• Ability to follow instructions and handle constructive feedback.
• Detail-oriented, efficient, and able to work independently and as part of a team.
• Problem-solving mindset with analytical skills.
• Tech Savvy? Proficiency in Microsoft Office Suite (2013+).
• Knowledge of Building Link/Key Link is a plus.

Benefits

• Paid Time Off (PTO) for vacation, personal, and sick leave.
• Company-paid life insurance ($35K for Concierges, $50K for management).
• Comprehensive healthcare (Medical, Dental, and Vision) with a 100% employer-paid option.
• HRA Clarity Card ($250 company-paid with medical enrollment).
• Voluntary benefits (Short-term & Long-term disability, supplemental life insurance).
• Flexible Spending Account.
• Education Assistance Program.
• 401(k) retirement plan.

Pay

Compensation is commensurate with experience.

Schedule

The schedule for this role is part-time.