Part Time Concierge

Description

About the role

Apart from providing exceptional customer service, the part-time concierge assists with general concierge services and performs administrative clerical, Word and Excel document work. They also monitor and control access to the building, resolve and follow-up on complaints/issues, and walk the building premises as directed for monitoring purposes.

Responsibilities

• Provides exceptional customer service by meeting and greeting residents and checking guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services and performs administrative clerical, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by supervisor.

Qualifications

• Ability to manage multiple priorities.
• Excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred.
• Strong written and verbal communication skills.
• Good customer service and interpersonal skills required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Must be able to lift 30 – 50 lbs.
• Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary.
• Must be able to handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms.
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
• Must have the ability to detect auditory and/or visual emergency alarms.
• Occasional overtime may be required.
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.

Skills

• Ability to manage multiple priorities.
• Excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred.
• Strong written and verbal communication skills.
• Good customer service and interpersonal skills required.

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.