Part-Time Concierge

TerraBella Senior Living proudly serves thousands of residents and families, offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive.

About the role

We are looking for a Concierge to join our community HeartFields at Cary. This position will work every other weekend (Saturday + Sunday) from 8AM - 8PM. The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Benefits

For eligible employees, we offer a comprehensive benefits package that includes:

• Competitive pay
• Medical, dental, vision, life, and disability insurance
• Paid time off and holidays
• 401(k) with employer match
• Paid training and career growth opportunities
• Wellness-related benefits
• Employee Assistance Program (EAP)

Schedule

Every other weekend (Saturday + Sunday) from 8AM - 8PM.

About Us

A large part of what makes Discovery Senior Living different from other companies in this industry is our willingness to embrace change. We are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Our Culture & Values

Our culture and values are deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They include:

• Teamwork
• Integrity
• Performance
• Accountability
• Compassion
• Hard Work
• Creativity

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.