Part-Time Concierge

About the role

The Concierge at Belmont Village Senior Living serves as the initial point of contact for residents, family members, vendors, and guests. Their primary responsibility is to provide exceptional customer service and hospitality.

Responsibilities

• Greet residents, visitors, and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably, and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Record maintenance work order requests through an electronic record system
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed

Requirements

• A high school diploma or equivalent
• Proven experience with a multi-line phone system and demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications
• Clear verbal and written English communication skills
• Advanced critical thinking skills and proven administrative and organizational skills
• Initiative and a professional, pleasant, and team-oriented attitude
• Consistent and reliable attendance is essential

Qualifications

• High school diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications to perform job-related tasks
• Clear communication skills in verbal and written English
• Advanced critical thinking skills and proven administrative and organizational skills
• Initiative and a professional, pleasant, and team-oriented attitude
• Consistent and reliable attendance is essential

Skills

The ideal candidate excels in a fast-paced, physically active position, collaborates effectively, and embraces a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

Benefits

• Full-time employees receive medical, dental, vision, mental health, and prescription benefits
• Paid time off
• 401(k) savings with employer match
• Short-term and long-term disability
• Life insurance

Pay

Details on pay are not specified in the job posting.

Schedule

This role requires a 1 weekday plus every other weekend schedule.