Part-Time Concierge

Singh Management · Canton, MI · 1 wk ago

OTHRPart-time

About the role

Hiring for every other Saturday and Sunday in our Assisted Living Community with the rotation of times of 8am–4:30pm and 4:30pm–9pm. Concierges are the first and last impression of our communities as well as administrative support providers for community leadership. They are responsible for providing top-of-the-line customer service and hospitality within every interaction including greeting and directing residents and visitors, answering external and internal calls, and assisting with day-to-day inquiries and requests. Concierges help improve and maintain the community's overall comfort, quality, and efficiency by providing administrative and clerical support and applying safety, security, and emergency procedures. This position reports to the Business Office Manager and is part of the Administrative team.

Responsibilities

Greet residents, visitors, and staff in a welcoming, professional manner.
Answer internal/external telephone calls promptly and professionally; gather information, answer questions or requests, and/or channel to the appropriate destination.
Properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff.
Monitor and direct those who enter and exit the building and follow check-in and check-out procedures.
Become familiar with all residents of the community, and communicate positively with them daily.
Update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns.
Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager.
Keep front desk organized, neat, and clean and provide light housekeeping duties.
Assist with all other duties as assigned by the Business Office Manager.

Competencies

Strong Communication Skills – Clearly and accurately provides pertinent information to individuals in verbal and/or written form; able to accurately convey information in a way that engages the audience and helps them understand and retain the message.
Customer Focused – Dedicated to meeting and exceeding the needs of the customer by establishing and maintaining effective relationships as well as gaining trust and respect of customers.
Organization – Has the ability to arrange and utilize resources effectively and efficiently to get work activities accomplished; does not lose track of tasks or responsibilities, and can be counted on to always follow up.
Empathetic and Compassionate – Genuinely cares about people, and is concerned with their well-being; sympathetic to the plight of those less-fortunate; has the ability to understand and feel what others are thinking/feeling.

Requirements

Proficiency with Microsoft Office and other computer applications.
Knowledge of multiple phone line operations and proper phone etiquette.
A minimum of 6 months of customer service and clerical experience preferred.
High School Diploma or GED preferred.
Strong communication and organization skills.

Physical Requirements