Part-Time Computer Lab Technical Assistant, Information Systems - Lynn Campus

General Statement Of Duties

Provide phone and in-person support to the NSCC community relating to password resets, web portal access, and basic technology issues.

Responsible for carrying out the day-to-day operations of the academic computer labs & classrooms.

Aid in the scheduling and running of software installations, imaging, and troubleshooting problems in the NSCC academic labs and classrooms.

Help other Information Systems staff members with technology-related work when needed.

Duties And Responsibilities

• Maintain a friendly and courteous manner when working with all members of the NSCC community.
• Provide phone and in-person support to the NSCC community with respect to Computer Lab procedures, password resets, access to My-Northshore Portal, and other general technology-related issues.
• Diagnose and troubleshoot a variety of common computer and audiovisual/media technology issues to provide support and troubleshooting of smart classrooms and videoconference classrooms.
• Conduct software installations, as well as Windows and software updates in computerized classrooms.
• Support other members of IS with all manner of technology-related tasks, including inventory control, documentation creation, toner replacement, and computer replacement.
• Maintain the cleanliness of computer labs to ensure proper and safe working conditions for users.
• Perform other related duties as required.

Job Requirements

• Education in a technology field, or experience in audio-visual or technology-related fields.
• Proven customer service and interpersonal skills, preferably in an academic environment.
• Understanding of computer hardware and software such as MS Office and Google Suite.
• Ability to read, interpret, and create technical support documentation, such as knowledge base articles and user guides.
• Demonstrated excellent communication skills.
• Ability to interact with customers in a professional manner.
• Successful experience in interacting with culturally diverse populations.
• Ability to provide effective technical support and communication in both English and Spanish.

Preferred Qualifications

• Customer support experience via the telephone.

Additional Information

This is a Non-benefited position. At this time, the College is not providing sponsorships for Visas.

The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: TitleIX@northshore.edu

Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.

In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions.

If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: Employee_Accom@northshore.edu

North Shore Community College participates in E-Verify.

Closes To apply, visit http://nscc.interviewexchange.com/jobofferdetails.jsp?JOBID=202066