Information Technology Services Associate - Part Time

Essential Duties

• Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• SUBMIT HELP DESK TICKETS TO ASSIST STUDENTS, ADMINISTRATORS, FACULTY AND STAFF WITH TECHNOLOGY RELATED ISSUES
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• ASSEMBLES AND DISASSEMBLES EQUIPMENT ON SITE BEFORE AND AFTER CLASSES.
• PROVIDES LIMITED TRAINING TO AUDIO-VISUAL/MULTI-MEDIA EQUIPMENT USERS.
• PERFORMS OTHER DUTIES AS ASSIGNED, INCLUDING, BUT NOT LIMITED TO, ADHERENCE TO AFTER HOURS, EMERGENCY, HOLIDAY AND/OR ON-CALL SCHEDULE.

Qualifications

• Achieved Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Pay

Salary Range: $16.97 - $23.87 per hour
Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits

Benefits information is found at https://www.ccc.edu/departments/Benefits/

Employer Information

This position is represented by the Local 1600 union
We are an equal opportunity and affirmative action employer.