IT Services Associate (Part-time)

Essential Duties

• Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• SUBMIT HELP DESK TICKETS TO ASSIST STUDENTS, ADMINISTRATORS, FACULTY AND STAFF WITH TECHNOLOGY RELATED ISSUES
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• ASSEMBLES AND DISASSEMBLES EQUIPMENT ON SITE BEFORE AND AFTER CLASSES.
• PROVIDES LIMITED TRAINING TO AUDIO-VISUAL/MULTI-MEDIA EQUIPMENT USERS.
• ADHERES TO CCC CUSTOMER SERVICE EXCELLENCE STANDARDS.
• PERFORMS OTHER DUTIES AS ASSIGNED, INCLUDING, BUT NOT LIMITED TO, ADHERE TO AFTER HOURS, EMERGENCY, HOLIDAY AND/OR ON-CALL SCHEDULE.

Qualifications

• Achieves a minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Pay

SALARY RANGE: 17.48 – 24.59 Per Hour

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits

Benefits information is found at https://www.ccc.edu/departments/Benefits/.

About the Role

The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect.

Skills

Not specified.

Benefits

Not specified.

Schedule

Not specified.