Information Technology Coordinator (Part-Time)

Responsibilities

• Monitor Helpdesk portal and handle work orders in a timely fashion
• Provide technical support to staff regarding usage or functionality of IT products and services
• Support software including (but not limited to) the Microsoft Office Suite of products, Adobe Suite, and other products
• Image, configure, install and support all computers (Windows & MAC) and their peripherals
• Provide support for the audio/visual equipment
• Assure all servers and desktops are in compliance with College Security Policy
• Identify and control LAN hardware and software configurations using Windows & Active Directory
• Monitor inventory levels including toner and other supplies
• Prepare equipment slated for salvage and prepare accompanied documentation
• If necessary, liaise with third-party support and PC equipment vendors
• This position may require on-call support after hours and weekends as needed
• Provide support for Office365
• Move, install, set up, and take down IT equipment as necessary
• Distribute packages to designated areas and help maintain storage areas
• Perform general safety and security duties while on campus, including quarterly safety drills
• Communicate all facility and safety concerns to Business Office Director
• Perform special projects and any other duties as assigned by IT manager

Qualifications

• Associate degree required, Bachelor's degree preferred
• Background check is required
• Ability to communicate effectively, both written and oral, with a diverse group of students and peers
• Ability to recognize problems, think creatively, and ask probing questions to formulate solutions
• Dependable and possess good follow-up skills
• Maintain a positive attitude and handle problems in a professional and courteous manner
• Must be available to work Friday evenings and Saturdays