Part-Time Community Ombudsman

About the role

The Part-Time Community Ombudsman advocates for residents living in long-term care facilities, focusing on promoting and protecting residents' rights, resolving concerns, and improving quality of life through person-centered advocacy, education, and communication.

Responsibilities

• Conduct regular visits to long-term care facilities to meet with residents and observe conditions and quality of care
• Receive, investigate, and resolve complaints in accordance with Ombudsman Program policies
• Provide education on residents’ rights and advocacy services
• Maintain accurate, timely, and detailed case documentation
• Collaborate with facility staff, family members, and community partners
• Participate in community outreach and education events
• Maintain confidentiality and follow all ethical and legal guidelines

Requirements

• Starting salary – $21.00-$24.00
• Bachelor's degree in social work, Human Services, Nursing, or a related field preferred (or equivalent experience)
• Valid driver’s license and reliable transportation
• Strong communication, advocacy, and problem-solving skills