Part-Time Client Service Representative

About the role

VCA Baring Blvd Animal Hospital is seeking an experienced Client Service Representative to join our team. We take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to deliver our mission to our clients and their pets.

As the face of VCA Baring Blvd, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports, and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, and vision
• Paid vacation and sick days
• 401(k) retirement plan
• Generous employee pet discounts