Member Service Rep - Part-time

About the Role

Represent the Cooperative in promoting Cooperative services and programs to members and employees by meeting with current or prospective members to establish, transfer, or terminate electric service. Assist with member inquiries or complaints, collect membership fees, deposits, and trip fees. Resolve member billing questions and inquiries, collect outstanding accounts, set up payment arrangements, and reduce account delinquency. Handle non-pay disconnects and collection of two billing cycles.

Responsibilities

• Accept applications for new and/or existing electric services, collect membership fees, deposits, trip fees, and coordinate connects/disconnects.
• Provide members with billing information such as billing dates, delinquent dates and associated late charges, bill amounts, collection date, and collection charges in the office, over the telephone, and via email.
• Create service orders for new service, termination of service, meter changes, disconnection and reconnection for non-pay, and other service requests.
• Aid members regarding energy use and assist with identifying areas of energy usage and energy conservation.
• Design and communicate a Deferred Payment Arrangement for members who are unable to pay their current/past due bill.
• Perform other tasks and duties related to the credit and collections functions required for department and Cooperative objectives.
• Update addresses and other information on active and inactive accounts.
• Assist with phones and member assistance during outages and emergencies.
• Conduct research, prepare, analyze, and present data and reports, and coordinate resources.
• Correspond and communicate with all departments within the cooperative.
• Assist in setting up for Cooperative functions, including District and Annual meetings.
• Assist with group presentations on energy-related topics to civic organizations and schools.
• Assist with media relations and other related events.
• Maintain a safe working environment.
• Perform additional duties as assigned by the Member Services Manager.

Requirements

• High school diploma or equivalency is required.
• Associate degree in office management, business administration, secretarial administration, or related field preferred.
• Minimum 1 year of customer relations experience required.
• Continuing education in computer applications such as word processing, spreadsheets, and databases is preferred.
• Continuing education in Microsoft Office software applications is preferred.
• Continuing education in customer service is preferred.

Skills

• Must be able to communicate in English, both in written and oral forms with the public, vendors, and co-workers.
• Must be able to lift/move 25 pounds or more without external assistance.
• Must possess excellent computer skills with word processing, spreadsheets, and databases.
• Must be well organized, personable, and able to exercise discretion and sound judgment in dealing with people and confidential information.
• Must be able to multitask.
• Must possess a valid Texas driver’s license with a clear driving record.
• Bilingual (Spanish) abilities are preferred.

Working Environment

This position requires working primarily inside an office building with typical office conditions. The role involves repetitive motions and manual dexterity for duties such as dialing and keyboarding. The individual must be able to use office equipment such as a copier, facsimile, calculator, computer, and printer. Must be able to present information to others and work to deadlines.

Schedule

This is a part-time position with work hours limited to less than 30 hours per week, typically within Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional work outside this normal period may be required, including callouts during emergency/disaster situations.