Part-Time Community Associate

Address: 200 South Executive Drive Suite 101, Brookfield, Wisconsin 53005

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so they can focus on running their business.

Responsibilities

• Ensure the workspace is ready for customers each day, including checking cleanliness and addressing any issues.
• Assist customers with various requests such as WiFi access, package deliveries, meeting room setup, and technical support (e.g., projectors).
• Handle incoming calls and direct them to the appropriate customer or service.
• Manage billing and ensure accurate invoicing for services provided.
• Sort and distribute mail while addressing customer inquiries.
• Assist with printing, invoicing, and resolving facility-related issues (e.g., temperature control).
• Organize and promote networking events, including creating e-invites, posters, and other promotional materials.
• Engage with prospects to highlight the benefits of joining the IWG community.
• Maintain a tidy and welcoming workspace, including managing meeting room schedules and directing customers to local amenities.

Requirements

• Ability to manage multiple tasks while providing excellent customer service.
• Strong communication skills and the ability to build professional relationships.
• Empathy and a customer-focused mindset (1+ years of customer service experience preferred).
• Problem-solving skills and a proactive approach to addressing issues.
• Positive attitude, enthusiasm, and adaptability in fast-changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance with no standard nights or weekends.
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time team members (with options for part-timers).
• Quarterly bonus plan program plus an hourly rate of $19.10.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).