Part-Time Community Associate

Address: 17777 Center Court Drive Suite 600, Cerritos, California 90703

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will handle all administrative and support needs so customers can focus on running their business.

Responsibilities

• Assist customers with administrative tasks such as providing WiFi codes, managing packages, and directing them to meeting rooms.
• Set up equipment like projectors and ensure meeting spaces are functional.
• Handle incoming calls and ensure services are properly charged for accurate invoicing.
• Sort and manage mail while addressing customer requests.
• Assist with printing, invoicing, and resolving facility-related issues (e.g., temperature control).
• Organize and promote networking events, including creating e-invites and posters.
• Engage with prospects to highlight the benefits of joining the IWG community.
• Maintain the workspace by ensuring tidiness and assisting customers with end-of-day wrap-up.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and experience building professional relationships (ideally 1+ years in customer service).
• Problem-solving mindset with a positive, adaptable attitude.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance with no standard nights or weekends.
• Generous paid time off (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time employees (with options for part-timers).
• Quarterly bonus plan program plus an hourly rate of $21.24.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).