Part-Time Community Associate

About the role

Part‑time Community Associate (25 hours per week) based on‑site at 1000 Highland Colony Parkway Building 5000, Suite 5203, Ridgeland, MS 39157. You will work closely with new and existing customers across many industries, creating and maintaining a community within the center and handling administrative and support needs so customers can focus on their business.

Responsibilities

• Prepare the center before opening, check cleanliness and readiness.
• Assist customers with Wi‑Fi code changes, package inquiries, directions, projector setup, and coffee recommendations.
• Handle incoming calls, connect them to appropriate customers.
• Ensure services are properly charged for accurate invoicing.
• Sort and distribute mail, follow up on package notifications.
• Support customers with printing, invoicing, and temperature/comfort issues (open service tickets).
• Plan and promote weekly networking events: create e‑invites, design and post posters.
• Engage prospects, share details about the workspace, encourage them to join.
• Wrap up meetings, direct groups to nearby restaurants, tidy the space at day’s end.

Requirements

• Strong communicator able to build professional relationships and empathize with customer needs (ideally 1+ year of customer‑service experience).
• Take ownership of problems and find solutions.
• Positive, enthusiastic, adaptable to fast‑changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Skills

• Customer service and relationship building.
• Problem solving and ownership.
• Communication and interpersonal abilities.
• Proficiency with MS Office and basic IT equipment.
• Organizational and event‑planning skills.

Benefits

• Work‑life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full‑time team members (some plan options for part‑timers).
• Quarterly bonus plan program.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).

Pay

Hourly rate of $16.83.

Schedule

Part‑time position – 25 hours per week, on‑site, with no standard night or weekend shifts.