Part-Time Community Associate

Address: 50 Glen St. 1st, 2nd, and 3rd Floor, Glen Cove, New York 11542

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so they can focus on running their business.

Responsibilities

• Arrive early to prepare the center for opening and ensure cleanliness.
• Assist customers with Wi-Fi access, package deliveries, meeting room setup, and equipment like projectors.
• Handle incoming calls and direct them to the appropriate customer.
• Ensure accurate invoicing for all services provided.
• Sort and manage mail while addressing customer requests.
• Assist with printing, invoicing, and resolving facility-related issues (e.g., temperature control).
• Organize and promote networking events, including creating e-invites and posters.
• Engage with prospects to encourage them to join the IWG community.
• Close the center by ensuring tidiness and assisting customers with after-hours needs.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and the ability to build professional relationships.
• Ideally 1+ years of customer service experience.
• Positive attitude, enthusiasm, and adaptability in fast-changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance (no standard nights or weekends).
• Generous paid time off (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO).
• Competitive 401K program with company match.
• Affordable and comprehensive healthcare for full-time employees (options for part-timers).
• Quarterly bonus plan program.
• Hourly rate of $21.85.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).