Part-Time Community Associate

Address: 1100 Cornwall Road Suite 200, South Brunswick, New Jersey 08852, United States of America

About the role

At IWG, we are leading the way in transforming the world of work. We’ve built the world’s largest workspace network, enabling our customers to work from wherever and however they want—across over 120 countries. As a Community Associate, you’ll work closely with new and existing customers across diverse industries to create and maintain a thriving community within your center. You’ll handle administrative and support needs so customers can focus on running their businesses.

Responsibilities

• Arrive early to prepare the center for opening, ensuring everything is ready for customers.
• Assist customers with a variety of requests, such as Wi-Fi access, package deliveries, meeting room setup (including projectors), and directions.
• Manage incoming calls and connect customers to the appropriate services.
• Ensure accurate invoicing by properly charging for all services.
• Sort and distribute mail while handling multiple customer requests.
• Address customer concerns, such as temperature control in team rooms, by opening service tickets.
• Organize and promote networking events, including creating e-invites, posters, and notices for the center.
• Engage with prospects interested in joining the IWG community and encourage participation in events.
• Assist with printing, invoicing, and other administrative tasks throughout the day.
• Close the center by ensuring all spaces are tidy and politely wrapping up meetings.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and the ability to build professional relationships.
• Empathy and a customer-focused mindset (ideally 1+ years of customer service experience).
• Proactive problem-solving skills and a positive, adaptable attitude.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance with no standard nights or weekends.
• Generous paid time off (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time team members (with options for part-timers).
• Quarterly bonus plan program.
• Hourly rate of $20.55.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).