Part-Time Community Associate

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will handle all administrative and support needs so customers can focus on running their business.

Responsibilities

• Assist customers with daily needs such as WiFi access, package deliveries, meeting room setup (including projectors and coffee), and directions.
• Manage incoming calls and ensure services are properly charged for accurate invoicing.
• Sort and distribute mail while handling various customer requests.
• Support customers with printing, invoicing, and resolving facility issues (e.g., temperature control).
• Organize and promote center events, including writing e-invites, creating posters, and engaging prospects.
• Maintain the workspace by ensuring tidiness and assisting with end-of-day closing procedures.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and experience building professional relationships (1+ years of customer service preferred).
• Problem-solving mindset with a proactive approach to resolving issues.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the U.S. and at least 18 years old.

Benefits

• Work-life balance with no standard nights or weekends.
• Generous paid time off (sick and vacation) plus 11 paid company holidays per year.
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time employees (options for part-timers).
• Quarterly bonus plan in addition to an hourly rate of $18.76.
• Bright and inspiring work environment with training and career development opportunities.
• Professional workplace community (business casual attire required).