Part-Time Community Associate

About the role

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

Work Location: On‑site at 2214 South Division Street, 1st & 2nd Floor, Guthrie, OK 73044, USA.

Responsibilities

• Arrive a few minutes before the center opens to ensure everything is ready and verify that cleaning has been completed.
• Greet customers throughout the morning and handle requests such as providing a new Wi‑Fi code, checking on package arrivals, giving directions to meeting rooms, setting up projectors, and showing where to find coffee.
• Connect incoming calls to the appropriate customer.
• Verify that all services are properly charged to ensure accurate invoicing.
• Take a short coffee break.
• Sort incoming mail while managing other customer requests and email customers about package status.
• Enjoy lunch.
• Assist customers with printing and invoicing in the afternoon.
• Address comfort issues (e.g., a too‑hot team room) by opening a ticket in the service portal.
• Take another brief breather.
• Early afternoon: organize the following week’s networking event – draft e‑invites, design, print, and post posters; liaise with the City Manager as needed.
• When a prospective member visits, share the benefits of the space and encourage them to join the network for the upcoming event.
• Complete any remaining poster placement.
• At day’s end, politely ask meeting‑room occupants to wrap up, direct them to a nearby restaurant for continued discussion.
• Ensure the center is tidy before heading home.

Requirements

• Good communicator with the ability to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work‑life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for all full‑time team members (some plan options for part‑timers).
• Quarterly bonus plan program.
• A bright and inspiring work environment.
• Training and development opportunities aligned with career‑path growth.
• A professional workplace community (business‑casual attire required).

Pay

Hourly rate: $17.00

Schedule

Hours per week: 20