Part Time Case Manager Immigration - as needed

About the role

Since inception in 2004, BI Incorporated has operated the Intensive Supervision Appearance Program (ISAP) for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. BI also maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs.

Responsibilities

• Provides case management of ISAP participants from entry to release by administering the program’s policies and procedures as defined by the DHS contract.
• Develops and maintains accurate and complete case records for all ISAP participants.
• Maintains confidentiality of all records.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED (Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice, or related field preferred).
• At least two (2) years of customer service or case management experience; experience in law, social work, detention, corrections, or working with multi-cultural clients preferred.
• Bilingual English/Spanish required.
• Valid driver’s license and ability to safely operate a motor vehicle for home visits.
• United States citizenship required.
• Must have lived in the U.S. for 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials, and participants.
• Ability to interpret and articulate rules, orders, instructions, and materials.
• Ability to compose reports.
• Demonstrated sound judgment and even temperament.
• Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail and problem-solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations, and procedures.
• Basic computer skills and ability to work with department software.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Good typing skills for data entry and maintaining case records.

Working Conditions

• Typical office environment.
• Some local travel required.
• Use of standard office equipment such as copier, computer, keyboard, telephone, and fax machine.
• Bending, stooping, and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day for home visits.