Part Time Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service and contribute to the success of our retail operations.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, etc.
• Utilize key tools and resources to drive performance and collaborate with the team to uphold standards of excellence.
• Connect customers via the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, and resources.
• Assist customers in the fitting rooms area, focusing on sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back-of-house (BOH).
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participate in individual company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to Management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

A retail experience or similar industry experience in a complex, high-volume or high-profile environment is preferred. Must possess the ability to effectively communicate with customers and store personnel, maneuver around the sales floor, stock/dressing room, cash wrap, and office, lift/climb up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours, work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).

Qualifications

Ability to build and maintain positive working relationships with customers, management, and co-workers. Demonstrated commitment to Ralph Lauren's core values and company policies.

Skills

Passion for fashion and styling, strong communication skills, ability to handle multiple tasks, and a customer-focused approach.

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate business needs, including day, evening, weekends, overnight shifts, and travel (as required).