Part Time Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service and contribute to the success of our retail operations.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to achieve monthly, quarterly, and annual sales targets while upholding high standards of excellence across all touchpoints.
• Utilize the Polo Connect program to connect with customers and promote brand offerings.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, and resources.
• Assist customers in the fitting rooms with sizing and maintaining store standards.
• Maintain store visual standards and adhere to company guidelines.
• Support operational activities such as floor sets, replenishment, and other tasks as needed.
• Participate in company trainings and provide feedback to management on product feedback, category opportunities, or needs.
• Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Work flexible schedules including days, evenings, weekends, overnight shifts, and travel (when required).
• Build and maintain positive working relationships with customers, management, and colleagues.

Requirements

• Experience in a retail or similar industry, preferably in a complex, high-volume, or high-profile environment.
• Effective communication skills with both customers and store personnel.
• Ability to navigate around the sales floor, dressing rooms, cash wraps, and offices; work with chemicals, lift up to 30 lbs., and climb moderately.
• Proficiency in operating registers, standing, moving, and walking for extended periods.
• Flexibility to work various shifts, including nights, weekends, and overnight shifts as needed.
• Ability to establish and maintain positive relationships with customers, management, and coworkers.

Qualifications

• Passion for fashion and a strong understanding of styling trends.
• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Positive attitude and willingness to learn and grow within the company.

Skills

• Customer service skills
• Product knowledge
• Teamwork and collaboration
• Flexibility and adaptability

Benefits

At Ralph Lauren, we offer a comprehensive benefits package designed to support your well-being and career growth. This includes health insurance, retirement savings plans, paid time off, and more.

Pay

$15 - $20.57 hourly

Schedule

Flexible schedule to meet the needs of the business, including days, evenings, weekends, overnight shifts, and travel (when required).