Part Time Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This role offers an opportunity to provide exceptional customer service and contribute to the success of the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales per Hour (SPH), data capture, etc.
• Utilize key tools and resources to drive performance and collaborate with the team to uphold standards of excellence.
• Connect customers using the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, resources, and offerings.
• Assist customers in the fitting rooms area, helping with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back-of-house (BOH).
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participate in individual company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to Management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment. Must possess effective communication skills, be able to maneuver around the sales floor, stock/dressing room, cash wrap, and office, work with chemicals, lift/climb up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours, work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).

Qualifications

Ability to effectively communicate with customers and store personnel. Must have the ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours. Must be able to work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).

Skills

Customer service skills, ability to understand and meet individual KPIs, tool utilization, customer education, fitting room assistance, store maintenance, operational support, training participation, visual standard maintenance, and feedback provision.

Benefits

Flexible scheduling, potential for career advancement, competitive compensation, and benefits package.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Variable, including day, evening, weekends, overnight shifts, and travel (as required).