Part Time Bellperson-The Bethesdan Hotel

We are looking for a friendly, motivated Part-time Bell Person with a passion to serve. Must be able to work mostly evening shifts, weekends, and holidays.

Pay

$17.50 per hour.

Responsibilities

• Show guests to their rooms, assisting them with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel inquiries.
• Check luggage for hotel guests both for day and overnight stays.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courte manner.
• Maintain the cleanliness of the bellstand, lobby, and baggage room.
• Keep lobby doors and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of the intershift log.
• Deliver messages and valet to guest rooms.
• Perform pick-ups and drop-offs at the airport for guests in a timely and friendly manner; inspect vehicles.
• Drive vans, limousines, and automobiles; must have an excellent driving record as verified by a Motor Vehicle Report.
• May perform the duties of a valet as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests and respond to questions.
• Willingness to “pitch-in” and help co-workers with their job duties; be a team player.
• Knowledge of hotel services, local area events, and activities.
• Ability to drive vans, limousines, and automobiles with an excellent driving record as verified by a Motor Vehicle Report.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift, and/or carry or otherwise move packages, boxes, and luggage up to 75 lbs.
• Sufficient manual dexterity in both hands to load and unload luggage.
• Ability to stand, walk, and/or sit and continuously perform essential job functions.
• Perform tasks requiring bending, stooping, kneeling, and/or walking.

Performance Standards

• Customer Satisfaction: Treat all guests and associates with courtesy and respect. Remain professional at all times and act as a guest relations ambassador.
• Work Habits: Maintain high standards for work procedures, dress, grooming, punctuality, and attendance. Be adaptable to change, willing to learn new skills, and solve routine problems.
• Safety & Security: Adhere to hotel security policies and procedures, including key controls, lifting heavy objects, using chemicals, and reporting safety hazards.

This description excludes non-essential and marginal functions incidental to the performance of fundamental job duties. Other job-related duties may be assigned by the supervisor.