Bell Person - Part Time

Essential Duties And Responsibilities

• Aid guests with opening/closing vehicle doors.
• Acknowledge and greet guests within 15 seconds and provide professional, fast, and friendly service.
• Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures.
• Transport luggage of guests departing GSR from room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Deliver luggage of guests arriving to GSR, to their room, and explain facilities in the room. Verify guests’ tickets with the ones attached to the luggage before handing over bags to the guest.
• On occasion deliver packages for guests from FedEx after hours.
• On occasion rent Scooters and Wheelchairs for our third party vendor.
• On rotation cover VIP runs for our most valuable guests as well as cover lunch breaks for our shuttle drivers.
• Provide guests with information regarding property facilities, amenities, services, special events.
• Responsible for following up with guests to ensure their requests or problems have been met to their satisfaction.
• Document and report all luggage incidents like damage, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Maintain safety, security, and cleanliness of luggage storage room and main bell desk.
• Cover the Bell Desk in the absence of a Dispatcher, based on rotation of Bell Runs.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Able to communicate storage and delivery services to our guests.
• Able to communicate simple reading, writing, math, and task completion skills.
• Able to have clerical, coordination, instructing, driving, following instructions, problem solving, independent judgment, and decision making skills.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Able to be a minimum of 18 years of age.

EDUCATION And/or EXPERIENCE

• Previous Bell Desk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must obtain and maintain appropriate licensing with Alcohol Awareness Card.
• Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, crouching and occasionally sitting over the duration of their shift.
• Must be able to push/pull and lift/carry 75lbs or less constantly.
• The team member will constantly have repetitive use of both feet and both hands.
• Team member will require constant light and firm/strong grasping motions.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.