Part Time Associate Patient Care Coordinator

Primary Responsibilities

• Greetings patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Schedule appointments, take messages, and respond to the needs of patients and callers
• Aid in new client setup (explain paperwork, verify completion, obtain signatures and consents, obtain insurance information, etc.)
• Schedule new clients according to staff qualifications and insurance requirements. Send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Secure patient information and maintain patient confidentiality
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Performs clerical duties such as copying, faxing and filing
• Contact patient in case of no call/no show
• Ability to use an electronic health record (Athena)
• Effectively executes time management by notifying the provider team of the patient's arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts.
• Helps ensure continuity of care and communication between Optum providers and other partners as appropriate
• Completes clinic reports and administrative duties to ensure exceptional patient care
• Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information
• Opens or closes the clinic facility
• Performs related work as required

Qualifications

• High School Diploma or GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer experience in a mental health office or medical setting

Preferred Qualifications

• Basic understanding of medical terminology
• Proven ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
• Proven ability to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff, both written and verbally
• Proven ability to accomplish multiple tasks in an environment with interruptions

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to work well under pressure in a fast-paced environment

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)